See what’s new in version 2.0 (including THE BOOK): https://practicalpie.com/POA/
Level 1: Ignoring. You’re not listening
Level 2: Pretending. You’re not listening but showing you are
Level 3: Selective. You’re not listening to the whole thing
Level 4: Attentive. You’re listening but through judgmental goggles.
Level 5: Empathic. You are listening with your body and putting yourself in their shoes