The 5 Levels of Listening

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Level 1: Ignoring. You’re not listening
Level 2: Pretending. You’re not listening but showing you are
Level 3: Selective. You’re not listening to the whole thing
Level 4: Attentive. You’re listening but through judgmental goggles.
Level 5: Empathic. You are listening with your body and putting yourself in their shoes